Understanding plans and billing
SyncTec bills source stores and destination stores differently. This guide lays out both in plain numbers, explains trials and free options, and helps you pick the right one.
Billing in SyncTec is refreshingly simple once you know that source stores and destination stores are charged in two different ways. You will find everything on the Plan page (the Plan link in the sidebar, titled Plan and Billing). The plans and prices shown there are always the current source of truth; the numbers below are a guide.
Destination stores: pay by how many products you sell
Destination stores choose a monthly plan based on the number of products you actively sync. Every plan includes real-time inventory syncing; higher plans raise your product limit and add features. Typical plans:
- Free — $0 per month, up to 25 products
- Starter — $19 per month, up to 100 products
- Traction — $29 per month, up to 500 products, adds Sync Lock and Order Push
- Growth — $39 per month, up to 1,000 products, adds priority chat support
- Pro — $69 per month, up to 3,000 products
- Business — $99 per month, up to 5,000 products
- Enterprise — $129 per month, unlimited products
The plan page lists exactly what is included, using labels like Product sync, Inventory sync, Multi-location sync, Collection sync, Real-time updates, Email support, Sync lock, Order push, and priority support. Sync Lock and Order Push unlock on Traction and above.
Paid plans come with a 14-day free trial (cancel anytime before it ends and you will not be charged). Free plans are free forever. Your plan is tied to your store, not the team, so if you leave one team and join another, your plan stays with the store and you are not charged again.
To change plans, use Upgrade Plan, Downgrade Plan, or Cancel to Free on the Plan page. Upgrades and paid changes send you to Shopify to confirm the charge; cancelling moves you to the Free plan immediately. If you downgrade, SyncTec will not remove products you already synced; it just stops you syncing new ones beyond the new limit, so you can Un-Sync some to get back under the cap.
Source stores: completely free
Source stores pay nothing to use SyncTec. There is no subscription, no per-product charge, and no order-based tier. However many orders your destination stores push to you, the price stays $0.
Everything a source store needs is included:
- Unlimited orders pushed to you from your destination stores
- Unlimited destination stores connected to your team
- Unlimited synced products shared from your catalog
- Unlimited Location Groups and unlimited Sync Locks
- Collections management, the order fulfillment dashboard, event notifications, and email support
Because there is nothing to pay, there is no trial to expire. Just install SyncTec, create your team, and start approving destination stores.
Free forever and development stores
- Some partner stores are set up as lifetime free and bypass limits and charges entirely
- Shopify development stores are never charged real money; they are placed in test mode automatically
Getting help
- Email: support@synctec.io
- Contact us: use the Contact Us link in your dashboard